Market Research from ECI

Customer Satisfaction

Strategic Benefits of Customer Satisfaction Analysis. In short, this service answers four basic questions: What do your customers think about you? What do you need to do to improve your service? What is your competition doing? Why do you lose bids to other companies?

ECI's Expertise. Executive Communications Inc. (ECI) provides customer satisfaction studies for a number of industries including medical, architectural, utilities and transportation. We offer survey instrument development, questionnaire design. Our specialists conduct the interviews and gather the data. Our trained team provides cross-tabulation, analysis and reporting. Our market research uses proven methodology and reliable technology to provide you with insight on your customer satisfaction. Contact ECI.

Public Opinion

Strategic Benefits of Public Opinion Analysis. For many campaigns, there is a core demographic. This audience will hold significant sway on the success of your enterprise. Be sure to know what the audience likes, dislikes and ignores. Learn about brand and product perceptions, political or religious sensitivities and personal preferences. This insight allows you to move forward with confidence.

ECI's Expertise. Executive Communications Inc. (ECI) offers Benchmark, Brushfire, Tracking Studies and custom surveys. We offer soup to nuts service and simple data gathering. Our surveyes utilize live operators, automated IVR or online technology. Our team will carefully prepare the survey instrument development and questionaire design. ECI conducts the interview, gathers the data, cross-tabulates, analyzes and reports the resulting data. ECI's market research uses proven methodology and reliable technology to provide accurate insight on public opinion.

About the Costumer Satisfaction Research Consultant

Overview

Executive Communications Inc. (ECI) is a leading provider of telephonic, mail and internet based direct contact communications campaigns. Our services are designed to facilitate Market Research, Legislative Advocacy and Business Development. As mentioned above, the firm's Market Research delivers reliable customer satisfaction, employee satisfaction and public opinion analysis. Based in Louisville Ky, ECI offers its services to companies in all the United States.

Awards

Executive Communications Inc. (ECI) has been repeatedly honored as a distinguished provider of direct contact communications ranging from grassroots activism to customer satisfaction surveys. Since 1995, seventeen honors have been awarded to ECI by the American Association of Political Consultants. Both International Association of Business Communicators (IABC) and Public Relations Society of America (PRSA) recognized ECI with the Landmark of Excellence Award. View Awards.

Case Studies

"The proof of the pudding is in the eating." Here at ECI, we have more than good sayings to back up our customer satisfaction surveys. We've got real life results. At ECI, we help you compare our results to those of your competitors. Our customer satisfaction analysis gets real results for clients. Just ask them. View Case Studies. Click the button below to request a list of references or receive more information.

Contact Us

Executive Communications, Inc.
10300 Linn Station Road, Suite 100
Louisville, KY 40223
502-412-5450
Toll Free: (877) 765-4911