Executive Communications Inc. is a world-class direct contact and Satisfaction Study communications firm. We're dedicated to serving you and your business with direct contact services for Political Advocacy, Marketing Research Programs, New Business or Membership Development Campaigns, Customer and Employee Satisfaction Surveys, and Exit Interviews.

We service clients large and small in all 50 states, including utility companies, product manufacturers, healthcare organizations, management firms, and huge fortune 500 companies. We can serve your business too!

Find out how much we can help.  Contact Us about our services  today!

Satisfaction Study

As a business, it's absolutely critical to stay solidly within the realm of what your employees and customers want. Stray too far outside this line and your business is sure to falter. But how do you go about collecting this information? You've got to have reliable data, so you need to be discreet and non-intrusive to make your employee or customer feel comfortable.  That way, they'll give you honest answers. This is much more difficult than it seems. Some businesses use their human relations departments to try to get this done or send out annoying mass emails to customers asking them to fill out a survey. These work with varying results.

That's why we're here. At ECI, we're on the cutting edge of satisfaction studies and will use our years of expertise and highly trained professionals to collect and analyze reliable data to send back to you. We offer two types of satisfaction studies: Employee Satisfaction and Customer Satisfaction.

Employee Satisfaction

Employees are the lifeblood of your workforce, and no business wants them to be unhappy. Will you be able to cater to their every wish? Of course not. But every business can improve if they know what needs improvement. Let Executive Communications, Inc. take control with our proven, reliable employee satisfaction surveys. Over the past 5 years, ECI has conducted well over 100,000 interviews for major healthcare systems, airlines, hospitality companies, and other consumer service businesses. Our highly trained and cheerful operators will contact employees and ask them a few simple questions that they would feel completely comfortable answering. If anything, it might brighten their day! Then, using our top of the line data analysis tools, we'll turn this deluge of data into a neat system of graphs and charts that's sent back to you so you know exactly how to improve employee satisfaction.

Contact Us today to get the most out of our study services.

Customer Satisfaction

Are your customers happy with your product or services? Customers are fickle and take a little bit of coercing before they'll tell you what they really think. Everything must be presented in a non-intrusive and a non-threatening manner. ECI is the gold standard in this area, so why not let us take care of it for you? We offer customer satisfaction studies for a number of areas including medicine, architecture, utilities, and transportation. We'll call your targeted area of customers and our highly trained staff will walk them through a few simple questions, taking just minutes or less of their time. We'll then collect, pool, and analyze the data and turn it into something you can look at in a glance to show you exactly how you can improve your business to better serve your customers.

Contact Us to take advantage of our Satisfaction Study.

Live and Automated Services

We offer two different options for completing these surveys: live or automated calls. In this case, the difference between the two is only marginal. Obviously, nothing can beat a skilled, professional human operator in terms of communication. However, a machine never stops, never gets tired, and always delivers the exact same accurate responses to every single customer. The customer also gets the added advantage of their opinions not being personally known by someone since it's just a machine. They press a number to say "Yes" or "No" and they're done. Automated calls are also cheaper and can cover a wider area in a shorter timespan. There are advantages and disadvantages to both, but you can rest assured that either way will deliver accurate and useful results every time.

Contact Us to take advantage of our Satisfaction Study.

About ECI

Executive Communications, Inc. is one of the top direct communication firms in the country. We provide direct contact communication services to clients small and large in all 50 states. Our facilities offer the latest in call center technology coupled with solid, old-fashioned communication in the form of dedicated human operators who love what they do and are experts at communicating with people. We've won Pollie Awards for Best National and State Grassroots Issue Advocacy in 2007 and 2005, and President Liz Welsh won Louisville Chapter Woman Business Owner of the Year in 2005.

Contact us to see how we can help your business today!

Executive Communications, Inc.
10300 Linn Station Road, Suite 100
Louisville, KY 40223
502-412-5450
www.executive-com.com